FAQ

Q1: Do you ship internationally? A: Currently, we only ship within the United States.

Q2: How long does shipping take? A: Standard delivery takes 7–15 business days across the USA. All orders are processed within 1–3 business days.

Q3: What payment methods do you accept? A: We accept all major credit/debit cards (Visa, Mastercard, American Express) and secure online payment options.

Q4: Can I return or exchange an item? A: Yes! We offer hassle-free returns and exchanges within 14 days of delivery. Items must be unused and in original condition.

Q5: How do I track my order? A: Once your order ships, you’ll receive a tracking number via email to follow your package.

Q6: Do you offer discounts or promotions? A: Yes, we run seasonal sales and exclusive offers. Subscribe to our newsletter to stay updated.

Q7: Are your products safe and durable? A: Absolutely. Kitchenova products are crafted with high-quality materials for long-lasting performance and safety.

Q8: How can I contact customer support? A: You can reach us via email at support@flexitura.com or through our Contact Us page. Our team is available Monday–Friday, 9 AM–5 PM PST.

Q9: Do you offer gift cards? A: Yes, Kitchenova gift cards will be available soon for easy gifting.

Q10: Are your products eco-friendly? A: Many of our items are made with sustainable materials to support eco-conscious living.